-->

Ahhh microsoft, you have done it again! For mac users, go to toolsaccounts and under server information be sure that the user name is your complete email address. Then close and restart Outlook. This worked for me, after much frustration with popups repeatedly telling me that i was signing in with the wrong account. Use your current University password to fill out the other two boxes. Note: If you are not sure what your Current Keychain Password is, try any passwords you used in the past or recently. If you are still unable to change your keychain password, follow the instructions in Solution 2, below. Solution 2: Delete the 'login' keychain. Oct 31, 2019  Using Mac with Catalina and MS Office recently updated and installed. Cannot open Microsoft products because I can't find the 'Microsoft Office Credentials' in my keychain. Technician's Assistant: Which programs (name and version) are you experiencing this issue with? Mac os Catalina version 10.15. Microsoft Office 365. Choose Apple menu Software Update to make sure you have the latest version of Mac OS X. A software update may change a file’s permissions to improve security. Open Disk Utility found in /Applications/Utilities, select the volume you want to check. Jan 26, 2018 'Microsoft Outlook wants to use your confidential information stored in 'Microsoft Identity xxxxxx-xxxxx-xxxxx-xxxxxxx' in your keychain' To allow this, enter the login keychain password but I have to set to use automatically and when I try to view it I cannot access the area.

Symptoms

In Microsoft Outlook 2016 for Mac, you are repeatedly prompted for authentication while you're connected to your Office 365 account.

Cause

This issue occurs because of the presence of duplicate tokens in the keychain.

Resolution

To resolve this issue in Outlook 2016 for Mac, install the February 2017 Outlook update (version 15.31.0) from the following Office website:

Workaround

How is microsoft word different on a mac. To work around this issue, delete any cached passwords for your account, and also delete any modern authentication tokens from the keychain. To do this, follow these steps.

Note

These steps affect all Office applications that use modern authentication.

  1. Quit Outlook and all other Office applications.

  2. Start Keychain Access by using one of the following methods:

    • Select the Finder application, click Utilities on the Go menu, and then double-click Keychain Access.
    • In Spotlight Search, type Keychain Access, and then double-click Keychain Access in the search results.

  3. In the search field in Keychain Access, enter Exchange.

  4. In the search results, select each item to view the Account that's listed at the top, and then press Delete. Repeat this step to delete all items for your Exchange account.

  5. In the search field, enter adal.

  6. Select all items whose type is MicrosoftOffice15_2_Data:ADAL:<GUID>, and then press Delete.

  7. In the search field, enter office.

  8. Select the items that are named Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2, and then press Delete.

  9. Quit Keychain Access.

    Note

    When you start Outlook, you are prompted to authenticate.

After you or your Mac administrator resets the password of your macOS user account, your Mac might ask you to update your keychain password or enter the password of your login keychain. It might also tell you that the system was unable to unlock your login keychain. That's because your login keychain is still using your old password.

If you don't know your old password

Microsoft Outlook Wants To Use The Login Keychain

If you don't know your old password, the solution is to create a new login keychain.

If you know your old password

If you know your old password, use that password to update your existing login keychain:

Microsoft Outlook Wants To Use The Login Keychain Machine

  1. Open the Keychain Access app, which is in the the Utilities folder of your Applications folder.
  2. From the list of keychains on the left side of the window, select 'login.'
  3. From the Edit menu in the menu bar, choose “Change Password for Keychain 'login.'”
  4. Enter the old password of your user account in the Current Password field. This is the password you were using before the password was reset.
  5. Enter the new password of your user account in the New Password field. This is the password you're now using to log in to your Mac. Enter the same password in the Verify field.
  6. Click OK when done, then quit Keychain Access.