It can be frustrating to have your document all ready to go but when you try to print you're not able to. In this article we'll walk you through a few steps you can try to get printing from Microsoft Office for Mac working again.

  1. Microsoft
  2. Microsoft Open Source Font

In this article I'm going to assume that you've already checked a few of the obvious things such as:

  • Is the printer turned on?

  • Is there paper, ink and/or toner in the printer?

  • All cables to the printer and the computer are securely connected?

2017-7-1  That's not true. I've been using MS office for mac since 2011 and there was no problem with Thai until I upgrade mac to OS Sierra, then the only Thai font it keeps going back to default name 'Krungthep' even when I set default font to Arial.

2020-3-31  This article contains an overview of fonts. Additionally, it describes how to troubleshoot font problems in Microsoft Office Word 2007 and later. More Information Overview of fonts. A font is a graphic design that is applied to a collection of numbers, symbols, and characters. A font specifies qualities such as typeface, size, spacing, and pitch. The font appears in font lists and operates normally in every application except the Microsoft Office for Mac 2011 application suite. In Word, Excel and Powerpoint, the font does not appear in the ribbon list, but in Word, Excel and Powerpoint, it does appear in the list if you click on 'Format, Cell, Font'.

Note: If your printer is displaying an error message please contact the manufacturer of the printer for support of that specific error message.

This article is for troubleshooting when you can't get your document to print at all. If you have questions about how to print a document in Office for Mac or how to do special things like print on both sides of the page (duplex) see Print a document in Word for Mac.

Make sure you have all Apple software updates installed

The first thing to do in troubleshooting print issues is to make sure you have all of your Apple software updates installed. To do that: click the Apple button at the top left corner and choose Software Update. Walk through the Software Update wizard and have it download and install any updates that it finds.

Once the updates are complete, reboot your computer then try your print job again. If it still won't print your printer may be paused or another print job may be holding up the queue.

Make sure your printer isn't paused

  1. Click the printer's icon in the Dock to open the printer's queue window .

  2. If you see the Resume button in the toolbar that suggests that the printer is paused. Click the Resume button and see if printing proceeds.

Microsoft Office 2011 Mac Font Problem

If the printer isn't paused, but print jobs are stacking up anyhow, it's possible that another print job is holding up the queue because of an error with that job. To clear that job select it, then click the Delete Job button on the right .

Test printing in a new document

It's possible that the problem is in your document, so let's try printing from a different document to test that idea.

  1. Create a new file in the Office program (Word, Excel, PowerPoint etc.) that you're having trouble printing from. To do that click File > New

  2. Type a few words of random text

  3. Try to print the document

If it prints successfully that tells us that the problem is in your existing document. See Troubleshoot damaged documents in Word for Mac.

If it doesn't print successfully try changing the font of your text by selecting your sample text, choosing the Font drop down on the ribbon, and selecting a different font. Try printing again. If it prints successfully that tells us the problem is with the font you're using. The easiest solution is to use a different font for your text.

Try printing from another program

To test whether another program can communicate with the printer, and whether the printer driver is functioning, try to print from another program such as Notes. Start the Notes app on your Mac, open an existing note or create a new note with some sample text, then click File> Print and see if it will print.

If it prints successfully from Notes that tell us that you have a problem with your installation of Microsoft Office. In that case you may need to uninstall Office 2016 from your Mac and then reinstall it. See Troubleshoot Office 2016 for Mac issues by completely uninstalling before you reinstall.

If it does not print successfully from other programs that suggests there may be a problem with the printer drivers or configuration.

Delete the printer and reinstall it in OSX

To delete and add the printer, follow these steps:

  1. Click the Apple logo in the upper-left of the screen

  2. Click System Preferences

  3. Click Printers & Scanners

  4. Select the printer that you want to remove

  5. Click Delete (-)

  6. To add a new printer and test it, Click Add (+)

  7. In the Connection Method list, click the connection method that your printer uses

  8. In the Printer list, click the printer that you want to add, and then click Add

Download older microsoft office for mac. Go back to your Microsoft Office application and try printing to the printer you just re-added. If it still won't print, it may be that you need to replace your print driver files.

Remove and reinstall your print driver files

Deleting and reinstalling your printer resets that printer's settings but may not always replace the print driver files. Follow these steps to replace those:

  1. Click the Apple logo in the upper-left of the screen

  2. Choose System Preferences

  3. Choose Printers & Scanners

  4. Control+Click anywhere in the device list. Choose Reset printing system from the shortcut menu.

  5. In Finder choose Go > Go to Folder and go to the /Library/Printers/ folder.

  6. In the Printers folder that appears click Edit > Select All then choose File > New folder with Selection to create a new folder containing those drivers. The folder will be named 'New Folder With Items' by default, which is fine for our purposes. When we're done you can delete that folder to save space.

  7. Repeat the process you did for deleting and reinstalling the printer. This time your system will download and install new printer drivers too.

Go back to Office and test your printing again. If it still doesn't work your printer preference files might be causing the problem.

Replace the printer preference files

Corrupted printer preference files may cause printing issues. To replace the printer preference files, follow these steps:

  1. On the desktop, click File, click New Folder, type Print Prefs, and then press RETURN on your keyboard

  2. On the Go menu, click Home

  3. Open Library

    Note: The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu

  4. Click Preferences

  5. Microsoft remote desktop time out mac pro. Hold down the Apple or Command key, and then click each com.apple.print.*.plist file. For example, hold down the Apple key, click com.apple.print.PrintCenter.plist, and then click com.apple.print.PrintingPrefs.plist. In this example, the com.apple.print.PrintCenter.plist and com.apple.print.PrintingPrefs.plist files should be highlighted

  6. Drag the files that you highlighted in step 5 to the Print Prefs folder that you created in step 1.

  7. Restart your Mac

Try printing again from Microsoft Office for Mac.

See also

I have a MacBook Pro with Yosemite 10.10.4. I also have an Office 365 subscription and recently saw that I could upgrade to Office 2106. There was no advice visible to uninstall Office 2011 first, and in fact I worried about doing so in case the 2016 didn't work properly.


So I downloaded Office 2016, which installed itself alongside the 2011 without overwriting it. Then I saw a message to uninstall 2011, which I did.


Everything seems to work ok EXCEPT that Word documents (I don't know about Excel) no longer recognise Times New Roman fonts. It still says TNR in the font box at the top of the document, but the font on screen defaults to Calibri or some other sans serif font.


I need to use TNR for work purposes so telling me to use another one is not helpful. I had never had a problem with it in Office 2011.


In searches I've seen that other people have had the same problem with Office for Mac 2016 but none of the solutions given seem to exactly match what I see on my screen so I want to ask again. For one thing, I'm confused about the different Font folders in my Mac – I have both a Fonts and a Fonts Disabled folder in the main Library (alt-Go from Finder) with two sets of lists of Fonts, and also Fonts and Fonts Disabled folders in the Library reached from Macintosh HD with lists that are different. And in Font Book the lists are different again.


Also, Times New Roman still shows up on my computer in Font Book, as an active font, and in the Fonts Disabled folder in Macintosh HD/Library (all ttf fonts). I have seen on one site that Office for 2011 disabled certain Apple ttf fonts (including TNR) and replaced them with its own in a Microsoft fonts folder. As part of uninstalling 2011 I had to trash this folder, but Office 2016 doesn't seem to have replaced it with an equivalent version of TNR.


Microsoft

DOES THIS MEAN that if I do something as simple as move the Times New Roman.ttf out of the Macintosh HD/Library/Fonts Disabled folder and into the Fonts folder next to it this could restore TNR in Office 2016? I didn't want to try it without asking for any suggestions first.


As to the contradictions between the different Font folders and Font Book any suggestions would be helpful too, but for me this is a less urgent question since the other fonts, wherever they appear, seem to work.


Many thanks in advance for any orientation,

Microsoft Open Source Font


Nick Rider

MacBook Pro (Retina, 15-inch, Mid 2014), OS X Yosemite (10.10.4)

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