The support Microsoft provides for Office products varies depending on whether it's an Office for home or Office for business product.

Support options for home or business products are as follows:

Office for home products

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If your product is listed under the Office for home column in the expandable section below, see the information provided in the following table Support policy for Office for home products.

Office for business products

If you have an Office for business product in the expandable section below, support options are available to Office 365 admins only. Your admin can sign into the Microsoft 365 admin center and contact support on your behalf.

Click here to see what products are included in Office for home or Office for business

Tip: If you have Office Professional Plus through your company's subscription to the Home Use Program, see Office through the Home Use Program (HUP).

Office for home

If your Office product is one of the follow, you have an Office for home product. This can be an Office 365 subscription, or a one-time purchase of Office or individual Office application. These products are usually associated with a personal Microsoft account.

Office 365 subscriptions: The following products include the fully installed Office applications.

Office 365 Home
Office 365 Personal
Office 365 University

Office 2019, Office 2016, or Office 2013 versions available as one-time purchases: The following products include the fully installed Office applications.

Office Home & Student
Office Home & Business
Office Professional

Stand-alone Office 2019, 2016, or 2013 apps available as one-time purchases

Word
Excel
PowerPoint
OneNote*
Outlook
Access
Publisher
Project
Visio

Tip: *The desktop version of OneNote is only available 2016 and 2013 versions. Beginning with the release of Office 2019, OneNote for Windows 10 is the default OneNote experience for Office 365 and Office 2019 customers. See the FAQ.

Office for business

If your Office product is one of the following, you have an Office for business product. These products are usually associated with a work or school account, and your Office license (if your subscription has one) came from the organization where you work or go to school.

Office 365 Subscriptions: The following products include the fully installed Office applications.

Office 365 Business
Office 365 Business Premium

Office 365 A5

Office 365 ProPlus
Office 365 Enterprise E3
Office 365 Enterprise E4
Office 365 Enterprise E5

Office 365 Nonprofit Business Premium
Office 365 Nonprofit E3
Office 365 Nonprofit E5

Office 365 U.S. Government Community G3
Office 365 U.S. Government Community G5

Project Online Professional
Project Online Premium

Visio Online Plan 2

Microsoft Office 2013 Professional

Office 365 Subscriptions without fully installed Office applications:

Tip: With these Office 365 subscriptions, there are no desktop applications to download and install, but in most cases you can still access and use online versions of Office apps in your web browser. Learn more Free Office Online apps.

Office 365 Business Essentials
Office 365 Enterprise E1
Office 365 A1
Office 365 Nonprofit Business Essentials
Office 365 Nonprofit E1
Office 365 U.S. Government G1
Project Online Essentials
Visio Online Plan 1

Office 2013 On Mac

Volume license versions of Office 2019, Office 2016, or Office 2013

Office Professional Plus

Support policy for Office for home products

The most current versions of our Office for home products include free support via phone and chat for any issue type.

Note: For more information about the availability of support throughout the life of a product, visit the Microsoft Lifecycle Policy page and search for your product.

Microsoft outlook mac repairs free. If you're not sure which Office product you have see What version of Office am I using?

Office product

Free support

Upgrade option

Support purchase option

Office 365 Home

Yes

N/A

N/A

Office 365 Personal

Yes

N/A

N/A

Office 365 University

Yes

N/A

N/A

Office Home & Student 2019, PC and Mac*

Included for 60 days

Yes

Yes

Office Home & Business 2019, PC and Mac*

Included for 60 days

Yes

Yes

Office Professional 2019, PC only*

Included for 60 days

Yes

Yes

Standalone 2019 apps:

Word
Excel
PowerPoint
OneNote
Outlook
Access
Publisher
Project
Visio

Included for 60 days

Yes

Yes

Versions 2016 and older, PC and Mac*

No

Yes

Yes

*While free support isn't available for 2019 products past the 60-day free support period or any Office 2016 and older product, our agents can help you with the following choices when you contact us:

Microsoft Office Mac University 2013 Full

  1. Upgrade to a new Office product. Our recommendation is Office 365, which includes free unlimited support among other benefits.

  2. Pay a one-time support charge of $29 US.

  3. Purchase our year long support subscription called Assure Software Support Plan, which provides Office and Windows software support on up to 5 personal devices.

Microsoft Office For Mac

See Also