I have an Office 365 license, and it's still definitely valid and very much paid for, but Excel didn't seem to think that was the case when I went to open the app.

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Fortunately, there's a really easy fix to the problem that doesn't involve contacting Microsoft and yelling at anyone on the phone.

How to fix Microsoft Office 365 subscription problems

Here's what you should do to resolve the issue:

  1. Right-click on the Start button.

  2. Select apps and features.

  3. Find the application from the list that you had the error in. (If you're using Office 365 the app will be labeled as the package and not the individual app name).

  4. Click modify.

  5. Select online repair.

  6. Click repair.

In some cases, errors can be fixed with the quick repair option, but when a license comes into play you need to go online to ensure everything syncs back up correctly.

Office will now download whatever files and data it needs to repair itself. Once the process is complete, fire up the misbehaving application again. You should no longer see an error message stopping you from being productive like a boss!

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Last updated: February 2020

Word for Mac crashes and slow performance

Issues affecting Word for Mac features and add-ins

Issues with fonts in Office for macOS [WORKAROUND]

ISSUE

Users may see issues with fonts when using version 16.9 of Microsoft Word, Excel, Outlook, OneNote and Microsoft PowerPoint on macOS.

Symptoms:

  • Text appears garbled or in a different font

  • Fonts not appearing in font picker Can you make microsoft outlook default email on mac pro.

Microsoft For Mac Updates

STATUS: WORKAROUND

We recommend you check the installed versions of the font. If you have multiple versions, then make sure the latest version of the font is active.

For more information, read about how to fix Issues with fonts in Office for macOS

Need more help?

Microsoft For Mac Is Fixed

Microsoft For Mac Is Fixed Price

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If you have an Office 365 for home subscription, or you purchased a one-time download of Office 2016, click the Contact Uslink at the bottom of this page.

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For Mac users, in Office 2016 for Mac, click the smiley icon in the upper-right corner.

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